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Frequently asked questions about renting a
bounce house from Bounce-Around
Q. Who is
Bounce-Around?
We are a family owned and operated
business, operating in York County, PA. Bounce-Around’s first
priority is the satisfaction of its customers. Our goal is to
provide the highest quality, safest and most appealing bounce
units in the industry.
Q. Is
Bounce-Around Insured?
Yes, we are fully insured with the state
required liability insurance policy. A copy of our insurance will
be shown to you at the time of your rental.
Q. Who
sets up the bounce house?
We deliver, set up, and take down the
unit. Each bounce house is fully vacuumed and sanitized after each
use.
Q. Why
can’t I pick up the bounce house and set it up myself?
Our main concern at Bounce-Around is
safety. Some companies allow their customer’s to pick up the
unit and take it home and set it up themselves. However, we do not
feel that this is a good idea. We are trained to evaluate the
site, use appropriate stakes and straps to secure the unit to the
ground, and bring to your attention some safety issues, which
sometimes may go unnoticed. There is no extra charge for this
service, and there are no hidden costs.
Q. What is Bounce-Around’s
foul weather policy?
Rain and high winds are the two most
common types of bad weather, which require deflation of the unit.
If local weather forecasts are calling for rain or winds exceeding
20 MPH on the day of your rental, Bounce-Around may have to cancel
your rental for safety concerns. If rain arrives after the unit is
set up, it must be deflated and all electrical connections should
be disconnected. If rain stops, the unit can be re-inflated to
resume use. DO NOT use the unit if it is wet, as wet vinyl becomes
very slippery and unsafe. Customers do not get a refund if rain
occurs after delivery and set up.
Q. How many kids can
bounce at one time?
Age Group Maximum
Capacity
Children 8 and under: 8
Children 9 to 12: 5 to 6
Older teens: 3 to 4
Over 17: 2-3
Q. Can
a bounce house be set up inside?
Yes, our units can be set up indoors or
outdoors. Ceiling height should be at least 20 feet high. A
school, church gymnasium or auditorium provides plenty of room.
Q. Must
a bounce house be set up on grass if outside?
No, we can put the unit on blacktop or
parking lots but we prefer grass, as it is safer for the children
and easier on the unit.
Q. How
much room is needed?
A 16ft by 16ft area free of debris and
overhead obstruction such as wires and tree branches is necessary.
Q. Is
there paperwork involved in renting from Bounce-Around?
Yes, the customer must sign a rental
agreement stating that he or she understands the terms of the
agreement and has received a copy of and understands the rules of
the unit.
Q. Is a deposit
required?
No, we accept check or cash on the day of
delivery.
Q. How
does the bounce-house stay inflated?
Once the unit is laid out and unrolled we
inflate it with an enclosed blower motor designed specifically for
that particular unit. The blower runs the entire time the unit is
in use. There are no exposed moving parts on the motor, which is
an important safety feature and should always be considered when
renting an inflatable. The motor must be located within 100 ft of
an electrical outlet, preferably a 20-amp circuit.
Q. What
if the bounce house started to deflate with kids inside?
An adult operator must be present at all
times when the unit is in use. A unit can suddenly deflate for
several reasons such as a tripped circuit breaker, an accidental
unplugging of the power cord, or a power outage. The unit takes
approximately 30 seconds to deflate therefore the adult operator
should NOT panic. Have the kids exit the unit quickly and safely.
If the unit falls inward and kids are still inside, the roof can
be removed by undoing the Velcro straps exposing the kids and
allowing for a safe exit.
Q. Does
Bounce-Around set up for any type of event?
If you invite us, we will come! A unit is
perfect for any function involving kids whether it be a birthday
party, block party, church function, company picnic, daycare
facility, school event or anything else you could think of. We at
Bounce-Around guaranty that a bounce house
will provide hours of entertainment, no matter what the occasion.
Can’t find an answer to your question here?
Please give us a call or email us at: info@bounce-around.com
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